“We”/ “Us” means ONUS who owns this website ONUS and “Our” is interpreted
accordingly.

“You” shall mean You, the User of the Website/ related Applications and/or a person who has or for
whose benefit Services have been availed from Us and ‘Yourself’ is interpreted accordingly. “Users”
means the Users of the Website/ related application collectively and/or individually as the context
allows.

This Privacy Policy applies to the information we collect through during the course of our Services or
collected online from you on this website (“Site”) and related applications (“Apps”) or via email, text,
and other electronic communications exchanged between you and us.
​In this policy, you can learn what kind of information we collect, when and how we might use that
information, how we protect the information, and choices you have with respect to your information.
By using or accessing the Site and/or Apps, you agree to the Terms and Conditions of Use, including,
but not limited to, the terms of this Privacy Policy. If you do not agree to the collection, use and/or
disclosure of your information as set forth herein, you may not use the Site or the Apps.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the
Information Technology Act, 2000 and the rules and regulations made thereunder and the amended
provisions pertaining to electronic documents/ records in various statutes as amended by Information
Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital
signature.

Please read this policy carefully to understand our policies and practices regarding your information
and how we will treat it. By accessing or using our Services or this Site/ Apps and/or registering with
Us whether online or offline, you understand, agree and consent to this Privacy Policy. By providing
is your Information or by using this Site/ Apps and/or the services/ facilities provided by us, you
hereby consent to the collection, storage, processing and transfer of any or all of your Information by
us as specified in this Privacy Policy. You further agree that such collection, use, storage and transfer
of your information shall not cause any loss to you or wrongful gain to any other person or Us.
If you do not agree with the terms of this Privacy Policy, please do not use this Site/ Apps or engage
our services. If you do not provide the information required, we may not be able to provide all of our
services to you.

ELIGIBILITY
The use of the Site/ Apps is available only to persons who can form a legally binding contract under
the Indian Contract Act, 1872.
By using this site, you represent that you represent that you are atleast the age of majority in your
place of residence and in any case not under 18 years of age.
Our Services are not intended for use by children under the age of 18 years (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18 years. If you
become aware that a Child has provided us with Personal Data, please contact us. If we become aware
that we have collected Personal Data from Children without verification of parental consent, we take
steps to remove that information from our servers.

THE INFORMATION WE COLLECT
We may collect the following information:

Personal Identity: We collect information about your personal identity, including but not limited to,
your full name, age, sex, date of birth etc.
Contact Information: We collect you contact details including but not limited to your email, mobile
number, phone number, address, street, city, state, pincode, country, telephone number, fax number,
business details etc. Any contact information you upload from your contact list to one of our apps.
Family Information: We collect information about your family members, including but not limited
to, their full names, age, sex, medical records, address, postal code, email address, telephone or
mobile number, and facsimile
Payment and billing information: We might collect you billing name, billing address and payment
method. We NEVER collect your credit/ debit card number or credit/debit card expiry date or other
details pertaining to your credit/debit card on our website. Card information will be obtained and
processed by our online payment partner CC Avenue.
Medical Information: We collect medical and insurance information, including but not limited to,
chronic illnesses, allergies, blood group, medicines prescribed, medical records, test reports, details of
doctors etc.
Your current and/or live location information
KYC Information including but not limited to Aadhar card, PAN card, etc.
Information you post: We collect the information you post on our website or provide through other
means of communications such as emails, whatsapp etc.
Demographic Information: We may collect demographic information about you such as
preferences, interests etc. or any other information provided by you during the use of our Site / Apps.
We might collect this as part of a survey also.
Other Information: If you use our Site / Apps, we may collection information about your IP address
and the browser you’re using. We might look at what site you came from, duration of time spent on
our Site, pages accessed or what site you visit when you leave us. WE might also collect the type of
mobile device you are using or the version of the operating system your computer or device is
running.
Information for Other sources: We might receive information about you from other sources and add
it to our account information.
We receive both information that is directly provided to us, such as personal information you provide
when you visit the Site / Apps, and information that is passively or automatically collected from You,
such as information collected from the browser or device you used to access Our Website or Services.
In this Privacy Policy, we refer to all this as the ‘User Information’ or ‘Your Information’.
In the event, the Services are being availed for the benefit of any person, then such person shall
be also be considered as a User and all information of such person shall also be covered under
this Privacy Policy.

HOW WE MAY USE THE USER INFORMATION:
Your Information will be stored and encrypted in our server. You accept that we may retain your
Information and that it may be held by us or any of our partners/ associates that processes it on our
behalf.

​

We use your Information to understand your needs and accordingly facilitate them through our
services. We may provide the information to our third-party affiliates and service providers to
adequately service your needs. We may also share this information with our customer care executives
and data analytics to support the operation of the Site, the Apps and our services.
We may use the Personal Information that we collect for e-mail communication, WhatsApp, SMS,
and phone call communication regarding marketing material, information about your account,
changes to the Site and/or Apps, and services that may be of interest to you. Your Information may
also be used to respond to your inquiries, questions, and/or other requests. If the user would not like to
receive promotional contact from Us, such User must send an email with an explicit request.
Notwithstanding the generality of the above, We shall be entitled to use Your Information for the
following purposes:
 
• To provide and maintain our Service or to notify you about changes to our Service;
• To allow you to participate in interactive features of our Service when you choose to do so;
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service;
•
• To provide you with notices about your account and/or subscription, including expiration and
renewal notices, email-instructions, etc.
• Provide and communicate with You about feedback, follow up on services you’ve applied for
or queries submitted to the team; 
• Fulfill your requests regarding the services, including without limitation respond to your
inquiries, communicate with You about our services that We believe may be of interest to you;
• To communicate with you about your account and all services related to the same;
• To communicate with you in connection with or in relation to any of the services offered by us
or availed by you on our Site/ Apps or for promotional purposes;
• To provide you with news, special offers and general information about other goods, services,
and events which we offer that are similar to those that you have already purchased or enquired
about unless you have opted not to receive such information.
• To improve our Site/ mobile application and the services offered. We may combine information
we get from you with the information of other third parties;
• For internal analysis and to provide you with location-based services;
• To provide, protect and improve our Site/ Apps and the services/ facilities provided therein and
for developing new services/ facilities;
• To carry out our obligations and/or to enforce our rights arising from any contracts entered into
between you and us including the legal terms (including without limitation our policies and
terms of service) that govern your use of our Services, and/or for the purposes for which you
provided the Information;

• To detect, prevent and address technical issues or to provide technical support for the Site/
Apps or in connection with Our services;
• Prevent fraud or potentially illegal activities (including, without limitation, copyright
infringement) on or through Our Site/ Apps or Services;
• Protect the safety of our Company, other subscribers or Users or the Site/ Apps;
• Perform analysis regarding how you use the Services or any part thereof or for market research,
including statistical analysis of User behavior which We may disclose to third parties in
depersonalized, aggregated form;
• In order to enable Us to comply with any requirements imposed on us by law;
• In order to send you periodic communications (this may include e-mail), about various services
and special offers. Such communications from Us may include promotion of programs or
services being organized by third parties on our website;
• For internal record keeping
• To fulfil any other purpose for which you provide it;
• Such other purposes as otherwise permitted by law or for any other purpose with your consent;
Your Information may be shared with third parties if it is relevant for them to be able to provide a
service to the user. We are not responsible for the use of your Information by the third-party.
Cookies and Web Beacons:
You should be aware that information and data may be automatically collected through the Use of
Cookies or web beacons or similar tracking technologies. “Cookies” are text files placed in your
computer browser that store basic information that a website can use to recognize repeat site visits and
as an example, recall Your name if this has been previously supplied. We may use this to understand
Your service and internet usage, observe behavior and compile aggregate data in order to improve or
customize our services offerings or the Site/ Apps, target the advertising and assess general
effectiveness of such advertising. Cookies do not attach to Your system and damage Your files. If
You do not want information collected through the Use of Cookies, there is a simple procedure in
most browsers that allows You to deny or accept the Cookie feature. Note, however, that
“personalized” services may be affected if the cookie option is disabled.
For example, We may use Cookies to personalize your experience at our Services (e.g., to recognize
You by name when You return to Our Site), save your password in password-protected areas. We also
may use Cookies or other tracking technologies to help Us offer You services that may be of interest
to You when You visit this Site/ Apps. We or a third-party platform with whom We work may place
or recognize a unique cookie on your browser to enable You to receive customized offers, services on
this Site. These Cookies contain no information intended to identify You personally. The Cookies
may be associated with de-identified demographic or other data linked to or derived from data You
voluntarily have submitted to Us (e.g., your email address) that we may share with a service provider
solely in hashed, non-human readable form.
We and our Partners may also use “web beacons” or clear GIFs, or similar technologies, which are
small pieces of code placed on Our Website or in an email, to monitor the behavior and collect data
about the visitors viewing Our Site/ Apps or email. For example, web beacons may be used to count

the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that website.
Web beacons may also be used to provide information on the effectiveness of our email campaigns.
Security and Data Storing:
The security of your data is important to us but remember that no method of transmission over the
Internet or method of electronic storage is 100% secure.
We take all reasonable efforts to ensure that the safety of your information and that the information
received from you is not misused. While we will take the above reasonable measures to guard against
misuse of your information submitted to us by you, we cannot guarantee that someone will not
overcome our security measures, including, without limitation, the security measures implemented on
this Site. Therefore, your sharing of Information with us constitutes your acceptance of this risk and
you waive any right to seek legal relief from this website due to any misuse of your information.
Information sharing and Disclosures
We may disclose the Your Information as follows: 
• To service providers or Partners, whether in India or outside Inida, that we have engaged to
provide certain Services or to perform business-related functions on our behalf. This may
include but not be limited to service providers that:
(a) Service providers
(b) conduct research and analytics.
(b) create content.
(c) provide customer, technical or operational support.
(d) conduct or support marketing (such as email or advertising platforms).
(e) fulfill user requests. 
(g) host our Services, forums and online communities.
(h) administer the Website.
(i) maintain databases.
(j) manage our online registration process
(k) manage payment and/or transaction processors including transaction message processors
(l) organise or sponsor events
(m) marketing assistance
(n) providing customer care services
(o) otherwise support our Services.
• If requested or required by law or by any court or any law enforcement or government authority
or agency for any purpose including for the purpose of verification of identity, or for the
prevention, detection, taking action, investigation including cyber incidents, or for prosecution
and punishment of offences.
• With third parties or government agencies or authorities or any court in order to investigate,
prevent, or take action (in our sole discretion) regarding potentially illegal activities, suspected
fraud, situations involving potential threats to any person, us, or the Website, or violations of
our policies, the law or our Terms of Use, to verify or enforce compliance with the policies
governing our Website.
• We may share the Your Information with Our affiliates or group companies, officers and
employees of such group companies, franchisee, network partners for the purpose pf processing
Information on their behalf or so they can provide, improve and communicate with You about
their own, or their marketing partners’ products and services.
• We may share Your Information with any of our successors of our business or part of our
business.

• We may share the Your Information when we believe the same is required for compliance with
Applicable Laws, enforce or apply our Conditions of Use and other agreement, or protect the
rights, property or safety of our Website/ Mobile Application, our users or others. This includes
exchanging information with other third parties, organizations, government or regulatory
authorities.
• We reserve the right to disclose and transfer the User Information outside India. We will
comply with all relevant Data Protection legislation in relation to the period for which We
retain any User Information.
• Other than as set out above, you will receive notice when Your Information is being shared for
reasons not described in this policy and you will have an opportunity to choose not to share the
information.
We do not sell, rent, share or otherwise disclose Information for commercial purposes in a way that is
contrary to the commitments made in this Privacy Policy.
Certain third-party services providers, such as payment gateways and other payment transaction
processors, have their own privacy policies in respect of the information we are required to provide to
them. For these providers, we recommend that you read their privacy policies so you can understand
the manner in which your personal information will be handled by these providers.
In particular, certain providers may be located in or have facilities that are located in a different
jurisdiction than either You or Us. So if you elect to proceed with a transaction that involves the
services of a third-party service provided, then your information may become subject to the laws of
the jurisdiction(s) in which that service provider or its facilities are located.
One you leave our website or are redirected to a third-party website or application, you are no longer
governed by this Privacy Policy or our websites terms of Service.
Links to Other Sites
Our Website may contain links to or integrations with other services and platforms whose information
practices may be different than ours. Visitors should consult these other services' privacy notices as
we have no responsibility in respect of and/or no control over the information that is submitted to, or
collected by, these third parties.
 
Email Communication:
We may send you emails about our Site/ Apps, new services/ facilities and other updates. We also
communicate with Users through in-app (mobile application) notifications, SMS, email.
Acceptance of the Policy:
By visiting and/or using and/or continuing to use our Site/ App, you are accepting and consenting to
the practices described in the Privacy Policy.By visiting our website, signing up or logging into the
Site, uploading information on our Site or by other means or by availing our Services, you
acknowledge and unconditionally accept this policy. If you do not agree with this Policy, do not use
our Site and Services or provide any of your data.

Disclaimer
​The data contained in our Site and/or Apps are for informational purposes only and are not
represented to be error free. We attempt to ensure that the data provided or otherwise displayed on our
Site and/or Apps is accurate. However, the use of the Site, the Apps and their contents is at your sole
risk. We do not warrant that any functions of the Site and/or Apps will be uninterrupted or error-free,
that defects will be corrected, or that the Site and/or Apps will be free from viruses or other harmful

components. We make no warranties, either expressed or implied, concerning the content of the Site
and/or Apps, including the accuracy, completeness, reliability, or suitability.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules and regulations made
thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. ________
Address:
Tel:
Email:
If you have any questions about this Policy or other privacy concerns, you can also email us at
___________

​

Governing Law and Jurisdiction:
This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the
parties wish to seek legal recourse, they may do so by using the courts of law in India.

Updates:
This Privacy Policy was last updated on 14/09/2023.

 

We may change this privacy policy from time to
time and You should check these regularly. Your use of the Site/ App or your continuance of our
Services will be deemed an acceptance of the privacy policy existing at that time.